Q: I can't link my ticket to the app, it's giving me an error

The most common errors are:1. Somebody else has already linked that ticket to their account. Sometimes, customers will log in to our app using one method (i.e. Sign in with Apple) and link a ticket. Then, they'll get a new phone, or reinstall the app, or somehow get logged out. Then, when they log back into the app, they log in using a different method (i.e. Login with Facebook). This technically creates a new account. They don't see their ticket in the account and when they try to link their ticket again, they get an error (because it's already linked to the original account they created/linked with). To fix this, you can unlink the ticket from the original account by: 1. <a href="https://www.barcrawlnation.com/account">Sign in to your account on our website</a> using the credentials used during ticket purchase 2. Click the "View, Send, or Modify Tickets" link next to the event 3. Find the ticket and click "unlink" and confirm 4. Now your ticket will be unlinked from the original account and will be able to be linked to any account you chose2. You're trying to link a 2nd ticket to you app account.Solution: You can only link one ticket per app/device. Please make sure everyone in your group has the app downloaded to their phone and links their own ticket individually. If you have gone through all of these scenarios and still need help, please reach out to our customer support team on our <a href="https://www.barcrawlnation.com/contact-us">contact us page</a>.

Question 1

I can't find my tickets, can you resend them to me?

Accepted Answer

You can access your tickets anytime by signing into our website. Be sure to log in using the same credentials as when you purchased the ticket(s). Just click the "View, Send or Modify Tickets" link once you're there.

After a ticket is linked to the Bar Crawl Nation app, you can also view it there by tapping your profile picture (circle in top left), then "my events" and âsee ticketâ.

If you are still having trouble, please use the contact us form on our website to get a personalized a response from our customer support team.

Question 2

I can't link my ticket to the app, it's giving me an error

Accepted Answer

The most common errors are:

1. Somebody else has already linked that ticket to their account.
Sometimes, customers will log in to our app using one method (i.e. Sign in with Apple) and link a ticket. Then, they'll get a new phone, or reinstall the app, or somehow get logged out. Then, when they log back into the app, they log in using a different method (i.e. Login with Facebook). This technically creates a new account. They don't see their ticket in the account and when they try to link their ticket again, they get an error (because it's already linked to the original account they created/linked with).

To fix this, you can unlink the ticket from the original account by:
1. Sign in to your account on our website using the credentials used during ticket purchase
2. Click the "View, Send, or Modify Tickets" link next to the event
3. Find the ticket and click "unlink" and confirm
4. Now your ticket will be unlinked from the original account and will be able to be linked to any account you chose

2. You're trying to link a 2nd ticket to you app account.

Solution: You can only link one ticket per app/device. Please make sure everyone in your group has the app downloaded to their phone and links their own ticket individually.

If you have gone through all of these scenarios and still need help, please reach out to our customer support team on our contact us page.

Question 3

I can't make it anymore, can you refund my ticket?

Accepted Answer

You can cancel an individual ticket or a full order from your personal dashboard after logging in to our website.

Click the "View, Send or Modify Tickets" for the event you want to cancel.

Click the "Cancel for Credit" on a ticket to cancel that individual ticket or click "Cancel All Tickets for Credit" to cancel the full order.

Please note that all sales are final, so we do not offer refunds, but you will be issued a credit in the form of a promo code that can be used towards any future ticket purchase. The code is good for a year.

Question 4

Does it matter whose name is on the ticket?

Accepted Answer

No! Tickets are transferable, so it doesnât matter whose name is on the ticket.

Question 5

Can I sell my ticket to somebody else?

Accepted Answer

Yes! Tickets are transferable, so you can sell them (or give them) to somebody else to use.

You can send the ticket(s) to the new owner from your personal dashboard after logging in to our website. Follow the "View, Send or Modify Tickets" link, then type their email address in the ticket field and hit "send".

Please note that commenting on our social media properties (i.e. Instagram/Facebook) to sell tickets is prohibited.

Try keywords like “Chicago” or “Halloween”

Ticket Issues